Contact us

Questions about setup, pricing or whether Riplo fits how you sell? Write to us and a person will answer.

Before you write

If your question is about getting started, these cover most of it:

• You need an Instagram professional account — business or creator — connected to a Facebook Page. That is Meta's requirement for messaging automation, not ours, and switching is free.
• Riplo never asks for your Instagram password. You approve access on Meta's own screen and can revoke it from your Meta settings at any moment.
• The free plan runs two automations permanently, with no time limit and no card, so you can see how it behaves on your own account before paying anything.
• Setting up the first rule takes a few minutes: pick a keyword, write the reply, turn it on.

What helps us answer faster

If something is not behaving the way you expected, these details usually let us resolve it in the first reply instead of the third:

• The Instagram username of the connected account.
• What you expected to happen, and what happened instead.
• The keyword or rule involved, and roughly when it ran.
• A screenshot, if the problem is something you can see.

Reporting a security issue

If you believe you have found a vulnerability, write to hello@riplo.co with enough detail to reproduce it, and please give us a reasonable window to fix it before sharing it publicly. We read those reports first.

Partnerships and press

For affiliate arrangements, agency accounts covering several clients, or press enquiries, use the same address and say which one it is — that reaches the right person faster than a general message.